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4. I am having trouble opening a dispute. What should I do?

If you have difficulties opening a dispute, please check the below possible reasons:

1. There are errors in the dispute form

The dispute form only supports English characters. Please remove any non-English characters and punctuation in the form.

2. The form includes an unsupported file type

Supported file types that can be added in the dispute form include: .jpg, .jpeg, .bmp, .gif, and .png. Each document should be less than 2MB. Please note that word documents, excel sheets and other file types are not supported.

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